Returns & Exchanges
At UCAN, we want you to love your fashion finds; if you are not entirely satisfied, you can return or exchange your items within 30 days of delivery. All returned apparel must be in its original, unworn condition with all tags still attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all original garment tags and labels remain intact.
Attach the Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing